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The upgrade was part of a statewide project to enhance the equipment of all public safety answering points across Connecticut. Some of the highlights of the new system are better inter-operability between towns when transferring calls, a much better mapping system, enhanced GPS tracking, better contingency, and automatic reroute in the unlikely event the town system goes down.
All town dispatchers have received formal training on the new system. Town officials said that the cost of the training is reimbursable by the state, while the cost of the upgrade to the town was minimal, with the state picking up the bulk of the cost.
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